FAQ
FAQ
How can I contact Zivrago?
Email us at info@zivrago.com — we’re happy to help.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
Orders ship from international warehouses, including Hong Kong.
Can I change or cancel my order?
Please contact us within 12 hours of placing your order. After this, changes may not be possible.
What payment methods do you accept?
Visa, Mastercard, American Express, and PayPal.
How long does processing take?
Orders are processed within 1–3 business days (Monday–Friday).
How long does shipping take?
Delivery usually takes 2–4 weeks, depending on location.
What if my order doesn’t arrive?
If your order hasn’t arrived within 30 days, contact us for a refund or replacement.
Will I be charged customs or taxes?
Customs fees may apply depending on your country and are the buyer’s responsibility.
How do I return an item?
Contact support@zivrago.com with your order number.
What if my item is damaged or incorrect?
Email us within 48 hours of delivery with photos, and we’ll fix it.
When will I receive my refund?
Refunds are processed to the original payment method within 7–10 business days.